A Message from Fatdog

On Email

Instead of sending email, give me a call.
(510) 841-4106

I've noticed a very particular insistence and urgency among my Internet customers that is new to me, something very unlike the layed-back spirit I'm accustomed to in our Berkeley store. The difference is so profound, I thought it would be worthwhile to say a few words about it. The goal of this message is to reduce the stress on you, my valued customers, and on myself.

The first point is that I'm not a downtown, corporate kind of guy. Any expectation of a corporate attitude, is both sad and mistaken. This is what you can expect from Subway Guitars -- apart from the best prices and the broadest spectrum of new, used, vintage, custom, weird and demented guitars, basses and parts you'll find on Planet Earth.

So give FatDog a call
(510) 841-4106

Please don't email, we can be reached by phone!
If you emailed us while the email link was active,
please accept our apologies for not responding.


I prefer that payment be made by personal check or money order; this keeps your costs down and its another way of encouraging all of us to live within our financial means. I am also a realist. I know that sometimes there are other reasons for using your credit card. I do provide the means for making credit purchases, but only if I can't talk you out of it.


I manage the shipping of the merchandise myself. This means a couple of things:


FATDOG'S GUARANTEE: You'll be happier than a pig in poop" with our purchase or your money back.
Simple as that.

Ordering Merchandise

I understand your concerns about buying a guitar over the Internet. You can't put your hands on it. You don't know what it'll look like, what it'll sound like, how it will feel. Then there are the issues surrounding shipping anxiety: "Will it arrive undamaged?" "When will it arrive?" "WILL it arrive?" The concerns go on and on: "What's the tracking number?" "Will you ship it today?" "When will you ship it?" "Can I get it tomorrow?"

Here are five key points to put your mind at ease:


"Experience Ecstacy" for a week with your new guitar. If the instrument is not what you expected, then expect a full refund on merchandise returned in the condition of purchase. Fatdog considers this the backbone of good biz (and happy customers).

NOTE: There is no refund for shipping.

Trade-ins are seriously considered at a high value.

Subway Guitars
1800 Cedar Street
Berkeley, California 94703

(510) 841-4106
noon til six, Monday thru Saturday
Pacific Time